Where's My Order?

As soon as you check out, your order will be picked and shipped out within 1 business day. Please bear in mind that this does not mean you will receive your order within 1 day; but we will ship it out to your delivery carrier of your choice within 1 day. 

No fulfillment of order will be done on weekends and local public holidays as our warehouse is closed.


Registered Airmail

If you ordered with registered airmail, please know that once the shipment leaves our warehouse there is no way we can accurately tell you where it is.

It takes 3-5 weeks for delivery and tracking number will be provided. However, please be aware that the update on the website could be delayed by post office sometimes. We are not able to locate your package accurately once it is cleared from the custom and out for delivery as 3rd party postal service involved (your local post office).

If you wish the receive your package quickly, we encourage you to select express shipping method.

Have an order with registered airmail that has taken more than 6 weeks to arrive?
Please leave us a message.

Express Shipping (DHL, Aramex)
We prefer to use Express shipping for it's reliability. It usually takes 3-7 days to deliver. However there may be delay in customs clearance and there may be duties involved. We currently offer DHL and Aramex as shipping methods. We offer different express shipping methods for different countries.

Have an order with express that has taken more than 1-2 weeks to arrive?
Please 
leave us a message.

USPS (US ONLY)

USPS shipping will usually take 2 weeks. 
Have an order with USPS that has taken more than 2 weeks to arrive? 
Please leave us a message.

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